Shipping policy

Shipping in review:

Orders are shipped out within 1-3 business days. Shipping times may increase around holidays and sales.

We use USPS as our primary carrier. All orders are ensured for up to $100 and include tracking. Once your order has been shipped, you will receive a confirmation email with the tracking information. If you fail to provide an email at checkout, you will not be able to receive these updates.

Shipping rates are calculated and displayed at checkout. Shipping rates are set by USPS and may vary. We provide free shipping on all orders over $75.

If you need to change your shipping address please contact us ASAP and we will do our best to update the address if it has not yet been accepted at the post office. You can contact us via the Contact Us page, or by email sales@lurkinapparel.com.

We ship to all military addresses, including APO, FPO, DPO.

Shipping details:

Lurkin Apparel will fulfill and ship your order in accordance with shipping policies and timelines stated above. Once the package has been accepted by the shipping carrier, the tracking and delivery is managed by them and their policies.

Once your order ships, you will receive an email notification with the tracking number. Please note that tracking may take 24-72 hrs to update after shipping. If an email or phone number were not entered by the customer at checkout, these updates will not be provided.

Once a package has been marked as “delivered” by the shipping carrier, it is considered successfully delivered, and Lurkin Apparel is not responsible for the following:

*Missing packages after marked as delivered

*Stolen packages

*Mis-deliveries by the carrier in which the carrier has confirmed delivery

*Incorrect delivery due to address errors or incorrect addresses provided by the customer

It is the customer’s responsibility to ensure their shipping address is correct.

Delivered but not received packages are the responsibility of the customer. The customer should contact the shipping carrier and file a missing package claim. During that claim, the customer should request a case number, GPS delivery coordinates, any delivery photos that may be available, and written confirmation from the shipping carrier of their investigation outcome.

Once the customer obtains the correct information, they should provide it to Lurkin Apparel to assess for a refund or replacement.

Any order that is marked as “delivered” but not received, is not eligible for any replacement or refund without the carrier confirmation in writing.

Lost packages may be eligible for a carrier claim initiated by Lurkin Apparel if the tracking shows that the package was not delivered, tracking has not had any movement for at least 7 days, the package is within 20-60 days of the shipping date, and the customer contacts Lurkin Apparel. The carrier does not allow claims to be opened prior to 20 days or after 60 days, the customer must notify Lurkin Apparel in that window. If the carrier has confirmed that the package is lost, Lurkin Apparel will either reship if the items are still available, or issue a refund or store credit if the items are no longer available.

If a package is returned to Lurkin Apparel for an incorrect address, insufficient address, failure to collect the package, or a refusal of delivery, the package will be re-shipped by Lurkin Apparel at the customer’s expense. If the customer requests a refund, the refund will be issued by Lurkin Apparel back to the original payment method minus the original shipping cost.

It is the customer’s responsibility to enter an accurate shipping address at checkout. If an incorrect address is entered and the package has already been fulfilled, Lurkin Apparel is not responsible for the loss, and any re-shipment will require a new shipping payment by the customer.

If a customer files a chargeback or payment dispute without first contacting Lurkin Apparel, it may result in a denial of any future purchases, refusal to reship, and a submission of all tracking, communication, and policy evidence to the payment processor. Carrier confirmations and tracking are used as primary evidence in a dispute response.

For any shipping issues please contact us at sales@lurkinapparel.com