Refund policy

RETURNS AND EXCHANGES

At Lurkin Apparel, we want you to be fully satisfied with your purchase. We stand behind the quality of our products. 

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, with tags, free of perfume/cologne/smoke, no pet hair, no deodorant marks, and in its original packaging. 

To start a return, you can contact us at sales@lurkinapparel.com. You'll need your order number (#LA12345) for this. 

If your return meets these qualifications, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Once your return package has been delivered to our facility, we will issue a refund to the original payment method, minus the cost of the original shipping label. Please allow 7-10 business days for a refund to be processed. Please remember it can take some time for your bank or credit card company to process and post the refund.

If you have requested a return and the return is not post marked within 30 days of the return request being approved by us, your return is no longer eligible for a refund.

You can always contact us for any return question at sales@lurkinapparel.com.

EXCHANGES

Exchanges are limited to one exchange per order. Exchanges must be initiated within 30 days of the marked delivery date. New exchange orders will ship out once the returned exchang has been delivered to our facility. There is no additional cost to the customer during an exchange. 

DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon receiving it and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will work quickly to correct the issue and provide you with an appropriate resolution, which may include a replacement, exchange, or store credit.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like Sale items, Gift Cards, Stickers, Air Fresheners, Limited Editions, Pre-Orders, Custom Orders, and all Nalgenes/Growlers/Thermos/CapCaps. Please get in touch if you have questions or concerns about your specific item. 

STORE CREDIT

Store credits will be issued via a digital code, sent to the email associated with your order.

QUESTIONS? 

If you have any questions or need help with a return or exchange, please contact our customer service team at sales@lurkinapparel.com